Our customers

Improving and enriching our customers’ lives and experiences is at the heart of everything we do.  It is fundamental to our business and long-term future.  Our aim is to improve the lives of our customers by providing unsurpassable customer propositions – the best solutions that meet our customers’ needs.

We practice responsible business, marketing and product delivery.  This means that we aim to operate our business with the highest ethical standards, ensuring everyone is treated fairly.  We also adhere and comply with local regulations and legislation.

Expresso is continuously investing in our networks and support infrastructure to improve access and reliability – quality is of utmost importance to us.  Driving and encouraging completion to promote and value and choice is yet another aspect of our responsibility in the markets in which we operate.

We provide easily accessible customer care facilities and we aim to help our customers manage their purchasing decisions by providing clear and transparent pricing information, as well as clear and concise information about our products and services.

Our approach to the design and delivery of products and services is taken very seriously.  It is our responsibility to ensure the health and safety of our customers and our people.  This also includes protection from inappropriate content and making sure we minimise the impact on our environment.

As part of our commitment and determination to act responsibly in the delivery of our products and services, we take great care in deciding where our towers are located.  We take counsel from local governments and the community and ensure we comply with local laws and regulations. 

We have taken active steps to use existing infrastructure and share sites where possible, with other telecommunication operators to minimise the environmental impact and community concern.

“Expresso is firmly committed to serving our customers and the communities in which we operate by delivering to our customers the products and services that match their wants and needs.

When our customers choose to make Expresso services a part of their daily lives, we take the responsibility to deliver unparalleled quality of service and value when we offer products for communication and connectivity. ”